![]() ![]() Please, select the preferred method and proceed with verification. You might be asked to verify your identity.Select “Manage your sign-in email or phone number”.Select “Your info” from the upper-left corner of the page.(Warning: If you use the Forgot password option, do not select “Click here to remove your email address from that account” in the password reset email. Sign in to with your Microsoft account.SOLUTION 1: Remove the association from Microsoft account If you are prompted to enter your password, your email address is set as the primary alias for your Microsoft account. Enter a different account or get a new one.”, then the email address is not associated to a Microsoft account and this article doesn’t apply. If you receive the warning stating “That Microsoft account doesn’t exist. To verify that the email address is associated with a Microsoft account, navigate to, type in the affected email address, and click Next. Outlook Autodiscover resolves to first.Your Outlook shows your email address as You receive bounce messages for Users with full access to other mailboxes are prompted for a password.A password prompt appears when you open Outlook.Warning message “Cannot start Microsoft Office Outlook.Warning message “Your mailbox has been temporarily moved to Microsoft Exchange server.”.The following issues are indications of Microsoft account conflicts: SYMPTOMS AND VERIFICATION OF THE MICROSOFT ACCOUNT CONFLICT You either have to remove the association between your Hosted Exchange email address and the Microsoft account, or put a registry key in place to tell Outlook NOT to look for Autodiscover settings from Microsoft servers if it has the email address is associated with Microsoft account. ![]() To correct this situation, you have two choises. In these cases, Outlook is attempting to redirect to Microsoft’s own Office 365 servers, due to the user’s email address being associated to a Microsoft account. The reason for this is that October update changed the way Microsoft Outlook handdles the Exchange Autodiscover. After the October update Outlook has problems connecting to their original mailbox or setting it up in the first place. For example we have clients who have setup a Microsoft account with their email address (mailbox hosted elsewhere) to use the Microsoft app store, Skype, Volume Licensing Service Center etc. We have found that a recent update (October) to Microsoft Outlook 2016 included in Office 365 package, has caused Outlook to insist that IF your email address is linked to a Microsoft account then you must be trying to connect to a Microsoft hosted mailbox instead of one hosted by your service provider or your company. ![]()
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March 2023
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